A crew member onboard the New York-New Delhi on 26th November 2022 had reported the incident of a drunk passenger urinating on a woman co-passenger, to top officials of the airline including its CEO Campbell Wilson, within hours of the flight’s touchdown in Delhi. According to e-mails, the Air India cabin crew supervisor had reportedly sent out emails on 27th November at around 1pm to the head of the Inflight Service Department (IFSD), base operations in India, Lead HR head of IFSD, and Head of the northern region of IFSD and of complaints, informing them about the incident.
The top management at Air India had previously claimed that they were not informed about the incident after the flight landed, which led to the accused Shankar Mishra walking away without any apprehension or action against him. Air India Chairman and managing director (CMD) Campbell Wilson stated that the airline had constituted an internal committee to probe lapses on part of its crew and address the deficiencies that delayed quick redressal of the situation that occurred after a passenger on board Flight AI-102 allegedly urinated on women passenger, was reported to airlines officials soon after landing.
A detailed thread of emails at 7.46 pm the same day also included mails addressed to the head of the ground handling department and the heads of customer service and inflight services. Moreover, communications also show that Wilson who received an email from the woman passenger’s son-in-law on the same evening had forwarded the mail to the head of customer care calling attention to the mail received by him.
