A woman in Mysuru has come forward with alarming allegations following a distressing experience with an Uber driver. Nidhi Tara, a communication strategist, took to LinkedIn to share her encounter, which has since gone viral and prompted a response from Uber. In her post, she claimed the driver demanded an additional ₹2500 beyond the fare for a ride from Mysuru to Kempegowda International Airport. After refusing the demand, Tara reported that the same driver harassed her elderly grandparents, who were at her original pickup location.
“I never imagined I’d have to share this, but safety concerns are paramount, and this situation demands urgent attention,” Tara wrote. She described the driver’s behavior as unacceptable and a serious threat to her family’s safety and security.
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Escalating Threats
Tara recounted how the situation escalated when the driver returned to her pickup point late at night, allegedly harassing her grandparents by demanding money and claiming he had been cheated. “His behavior not only left us deeply shaken but posed a serious threat to our safety,” she added.
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Uber’s Response
In response to Tara’s post, Uber expressed its apologies and confirmed that a specialized team was investigating the incident. “Hi Nidhi, we apologize for this situation and understand how upsetting it must have been for you and your family. We can confirm a specialized team is currently investigating this incident and will be in touch in-app as soon as they have any updates,” the company stated.
Criticism of Uber’s Handling
However, Tara criticized Uber’s response, accusing the company of taking her concerns lightly. In a follow-up comment, she highlighted the inadequate handling of grievances, sharing a screenshot of her communication with Uber. “Even after having escalated the matter on #LinkedIn, here is your grievance team giving me missed calls. This demonstrates how casually grievances are handled at Uber,” she remarked.
Social Media Reactions
The incident has sparked considerable debate on social media, with users expressing their opinions on Uber’s safety standards. One user commented, “Local travel agencies are better and more reliable for long routes. I never faced any challenges while traveling.” Others called for Uber to take immediate action, emphasizing the need for improved safety measures for riders.
A particularly concerned individual shared their own negative experiences, stating, “Uber’s customer care and safety services are severely lacking. I’ve experienced multiple instances where drivers have taken unsafe routes during late-night rides, despite my requests to stay on main roads.” They urged Uber to enforce basic safety standards in India to protect its users.
As the situation unfolds, Nidhi Tara’s story highlights the urgent need for better safety protocols and response mechanisms from ride-sharing companies. The incident serves as a reminder of the vulnerabilities faced by passengers, particularly in late-night travel scenarios.
