Delta Air Lines’ recent memo to potential flight attendants has stirred controversy. The two-page document outlines stringent expectations for how candidates should present themselves during interviews, training, and career advancement, including specific rules about undergarments. The memo emphasizes that ‘proper undergarments’ must be worn and should remain invisible, according to the Daily Mail.
The memo underscores the importance of flight attendants as the airline’s primary representatives, stating, “Delta Flight attendants spend the most time with our customers and are the face of our airline. They must be passionate about enhancing each customer’s experience while embodying the Delta brand. A Delta Flight attendant is expected to deliver a Welcoming, Elevated, and Caring experience while creating moments that matter to our customers. The customer service experience begins the moment a Flight attendant puts on their uniform. The Delta uniform represents always putting safety first, pride in the Delta culture, and demonstrates a genuine graciousness that will be remembered by our customers.”
Other guidelines include:
On interview days, candidates should refrain from using profanity, chewing gum, and using phones or earbuds, the memo further mentioned.
The memo also elaborates, “The Delta uniform represents always putting safety first, pride in the Delta culture, and demonstrates a genuine graciousness that will be remembered by our customers.”
