An Air India passenger recently took to X (formerly Twitter) to express frustration over a dreadful business class flight from New Delhi to Newark, New Jersey. Vineeth K, who identifies as a small-time investor, described his experience on flight AI 105 as “no less than a nightmare.” He reported a 25-minute delay and unclean, worn-out seats.
Having previously flown with Emirates, Vineeth switched to Air India for its direct flights to New York, Chicago, and London. However, his recent trip was disappointing. Despite paying Rs. 5 lakh for a round-trip ticket, he encountered bad food, dirty seat covers, non-functional TVs, and a seat that wouldn’t recline into a flat bed. He requested help from the crew and was eventually moved to another seat. Upon waking, he found the food uncooked and the fruit stale, with other passengers returning their meals. His TV screen displayed a “Not Found” error, rendering it unusable. To top it off, his luggage was damaged.
HORROR STORY 🚨🚨🚨 with #AirIndia business class flight from New Delhi – Newark (AI 105)
After flying with Emirates for a few years, I recently moved to Air India as they offer direct flights to NY, Chicago & London which are my frequent travel destinations
Yesterday’s flight… pic.twitter.com/STf2xrPich
— Vineeth K (@DealsDhamaka) June 15, 2024
Vineeth lamented that he could have chosen Etihad Airlines for a cheaper fare but opted for Air India’s direct flight. He criticized the airline for providing poor food, worn-out and dirty seats, non-working TVs, and damaging his luggage, despite the high cost of the ticket. He shared photos of his seat and the food, along with a screenshot of Air India’s now-deleted response. The airline apologized for the discomfort and requested his booking details for further investigation. They expressed regret over his experience and assured him the issue would be reviewed internally.
