A frustrated Amazon customer has accused the company of “fraud” and “harassment” following a series of mishaps involving the purchase of a high-end Tissot PRX watch. The ordeal began when the customer ordered the watch on July 21 from a seller named Mega Store LLP on Amazon’s platform. Upon receiving the watch on July 28, the customer checked its serial number on Tissot’s official website, only to discover that it had already been purchased on February 15, 2023, raising suspicions that the product was used.
Disturbed by this discovery, the customer immediately contacted Amazon’s customer service, which offered a replacement and assured strict action against the seller. However, the situation only deteriorated. When the replacement arrived on August 6, the customer was shocked to find an Armani watch inside a Tissot box. The customer documented the incident with a video, capturing the unboxing of the incorrect item.
Fraud by Amazon:
I had ordered a Tissot PRX watch on 21st July from @amazonIN. I received the watch on 28th July from the seller Mega Store LLP.
I entered its serial number to check its authenticity on Tissot’s website. I found that the watch was purchased on 15th Feb 2023. pic.twitter.com/6Pa5xhiTaJ
— The Disciplined Investor (@Disciplined_Inv) August 13, 2024
Following this, the customer lodged another complaint and was asked to provide images of the issue, with a resolution promised by August 8. Yet, the problem remained unresolved. When the customer followed up on August 8, they were told to raise a new complaint, pushing the resolution timeline to August 12. Once again, the issue was not addressed.
The situation escalated on August 12, when the customer endured a 45-minute phone call, during which they were transferred multiple times between customer service representatives without any substantial help. Eventually, they were told to wait another 24 hours. The following day, August 13, after an additional 30-minute wait, the customer was informed that a “technical glitch” was preventing further action and was asked to wait another 24 to 48 hours.
Frustrated by the ongoing ordeal, the customer took to social media platform X (formerly Twitter), describing the experience as “complete harassment” and “mental torture.” The watch, intended as a birthday gift for the customer’s uncle on August 2, turned into a stressful and drawn-out ordeal instead.
As of now, Amazon has not publicly addressed these allegations.
