A Bengaluru woman’s hands-on experience as a Blinkit delivery agent has sparked significant operational changes at the company. Sneha, a Bengaluru resident, spent a day working as a delivery agent to gain insight into Blinkit’s rapid 10-minute delivery system. Her detailed feedback, shared in a now-viral thread on X, has attracted over 1 million views and caught the attention of Blinkit’s top officials.
On Sunday, Sneha delivered orders around Indiranagar while documenting her experience on social media. Her post highlighted several issues within the company’s operations. “Signed up to be a Blinkit delivery partner and delivered a few orders around Indiranagar today and it was amazing. Earned some money, talked to a few riders got to know how the whole system works,” she wrote.
The feedback quickly drew a response from Blinkit’s founder, Albinder Dhindsa. “Thanks for the feedback Sneha! Good points here. We will pick these up, fix and report back soon,” Dhindsa acknowledged.
Sneha’s critique included concerns over “gimmick” SMS messages that promised high earnings and bonuses to delivery agents. She pointed out that these messages seemed misleading, as earning the promised amount was challenging. She also expressed confusion over how to claim the advertised bonus and demanded clarity on Blinkit’s free medical insurance policy for delivery agents.
Additionally, Sneha highlighted the lack of proper facilities at Blinkit stores, noting inadequate seating and drinking water provisions. She shared a photograph of a messy store and called for improvements. Her post also criticized the durability of the paper bags used for deliveries, suggesting they often tore under the weight of larger orders.
In response to Sneha’s viral feedback, Blinkit’s Chief Technology Officer (CTO) Sajal Gupta outlined five key changes the company has since implemented. These reforms include enhanced seating arrangements at Blinkit stores and other operational adjustments aimed at improving conditions for delivery agents.
Sneha’s initiative and Blinkit’s subsequent reforms underscore the crucial role of direct feedback in enhancing workplace conditions and transparency.