Ola Cabs has been served a notice by the Chief Commissioner for Persons with Disabilities following an incident where one of its drivers allegedly mistreated Wing Commander Shantanu, a para-shooter and ex-IAF officer with an 80% locomotor disability. The Ministry of Social Justice and Empowerment issued the notice, considering the incident an affront to the dignity of a person with a disability who is not only a soldier but also a sportsperson. The Chief Commissioner has asked Ola to respond within 30 days.
The ill-treatment occurred when the Ola driver aggressively behaved with Wing Commander Shantanu and his wife, instructing them to exit the cab. Shockingly, the driver refused to accommodate the wheelchair in the vehicle. Disturbed and humiliated by this experience, the Air Force veteran sought action against the driver by approaching the Chief Commissioner for Persons with Disabilities.
Wing Commander Shantanu, who suffered severe spinal cord damage in a 2017 accident, has become an inspirational figure. Enduring ventilator support for nearly two months and overcoming 13 broken ribs, he emerged as the first Indian “para rower” and the inaugural rower from the Indian Air Force.
The incident highlights the need for sensitivity and training within cab services to accommodate differently-abled passengers. The notice issued to Ola emphasizes the importance of respecting the rights and dignity of persons with disabilities and demands a comprehensive response from the cab aggregator. The ministry’s involvement underscores the government’s commitment to ensuring inclusivity and preventing discrimination against individuals with disabilities. Ola’s response to this notice will play a crucial role in shaping the public’s perception of its commitment to providing accessible and respectful transportation services for all.