On Saturday, IndiGo officially issued a public apology to a woman who allegedly found a worm in her sandwich on her flight from Delhi to Mumbai. She wrote on her Instagram , “I will lodge an official complaint via email soon. But as a Public Health professional I want to know despite of knowing the quality of the sandwich was not good and informing the Flight attendant prior she still continued to serve sandwiches to other passengers. There were kids, elderly and other passengers…What if anyone catches infection.”
The woman further mentioned that she does not want any refund or compensation but only the clean and hygienic kitchen conditions on the flight. She added, “Just one assurance that passenger health and safety should be your top priority.”
However, IndiGo apologized, the matter is under investigation. The statement issued by the airlines read, “We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasize our unwavering commitment to maintain the highest standards of food and beverage service on board. Upon investigation, our crew had immediately ceased the service of the specific sandwich in question”