ICICI Bank Issues Warning On 'Customer Service Frauds': Tips To Spot Scams

ICICI Bank has issued a cautionary notice to its customers, highlighting the importance of being vigilant regarding Interactive Voice Response (IVR) calls. The bank has pointed out instances where cybercriminals have used pre-recorded voice messages to deceive customers, prompting them to disclose sensitive information or access accounts by pressing specific numbers.

“Interactive Voice Response or IVR calls are pre-recorded voice messages used to engage with callers, asking them to provide and access information by pressing numbers,” said the bank.

The main objective of IVR calls is to obtain sensitive information that can be used for identity theft, financial fraud, or other malicious activities. Once the fraudsters acquire the information, they may use it to gain access to bank accounts, make unauthorized purchases, or commit other fraudulent acts.

Fraudulent IVR calls often use the following techniques:

• Impersonation: Fraudsters frequently impersonate trusted organizations such as banks, government agencies, or utility companies. They may also spoof caller IDs to make it seem like the call is coming from a legitimate source.
• Automated Voice Systems: Scammers use automated voice systems to mimic legitimate IVR interactions. These systems may prompt victims to enter sensitive information such as credit card numbers, PINs, or CVVs.
• Urgency or Threats: Fraudulent IVR calls often create a sense of urgency or fear to pressure victims into complying with their demands. They may threaten legal action, account suspension, or financial penalties if the victims do not provide the requested information immediately.
• Social Engineering Tactics: Scammers employ social engineering tactics to manipulate victims into trusting them. They may use personal information obtained from online sources or previous data breaches to make their calls seem more convincing.

To stay protected from such frauds, ICICI Bank has advised customers to follow these safety tips:

Verify the legitimacy of the caller by contacting the bank directly.

Be cautious with unsolicited calls and never sharing sensitive information like account numbers, card numbers, PINs, passwords, or OTPs over the phone, regardless of the caller’s identity.

In case of encountering such frauds, customers are advised to report them immediately to the National Cyber Crime Portal or call the helpline on 1930 or the bank’s Customer Care on 1800 1080.