The Haryana government has issued new directions adhering to the Right to Service (RTS) Act 2014 and according to these, officials will have to provide timely services regarding the problems of electricity across the state. The new orders direct that it has been mandated to record the reason against complaints, which has been resolved outside the RTS Act timeline. If any complaint goes outside the notified timeline, officials or employees concerned will have to mention the reason and the same would be recorded.
It is worth mentioning that there is provision of levying penalty on officials in the RTS Act in case unnecessary delay is found in providing services. Therefore, all junior engineers and SDOs are directed to ensure timely delivery of services. It is worth mentioning that the government continues to issue directions to address the public grievances and officials not following these are subject to stern action. In the wake of this, the government has taken action against such officials in a large scale in the last few years.