To ensure timely disposal of people’s grievances, the Haryana government had given nod to the establishment of the CM’s window in 2014 and so far over six lakh complaints have been reported against more than 50 departments. Though most of the complaints have been sorted out, it is pertinent to mention that out of these most of them belong to departments of police, urban local bodies (ULB), electricity, health, revenue, food and safety.
During five years and three months from January 2015 to March 2020, a total of 6,24,944 complaints, about 10,000 per month got registered on the window every month. Given its success, the government has come up with a plan to set up an additional grievance portal in each district.
An RTI sought by Mehar Chand Ravish, resident of Kaithal, revealed that out of the total, complaints against the department of police (1,85,488) and rural development (81,023), followed by ULB (48,314) and electricity (41,000) while revenue (39,480) remains on the fifth position. Besides, complaints against the department of education (34,315) followed by food and safety (18,399). As per the information, 1,33,355 complaints were reported in 2018, followed by 1,33,098 in 2017.
“Police department owns a 97% disposal rate which indicates a lot in itself. Besides, the department is leaving no stone unturned to maintain law and order in the state,” said Manoj Yadava, DGP, Haryana.
Despite the tall claims of better governance and in the wake of above complaints, things do not seem to be taking place in the right way to some extent as a string of officials is not performing their duties properly. It results in bad experiences for commoners.
The current need is to make these careless officials and employees subject to stern action so that common men can get their work done at earliest. Haryana Minister Anil Vij, who holds health, home, technical education and urban local bodies portfolios, said that the departments have already been directed for timely disposal of grievances and every possible effort is being made to resolve public issues.