The Telecom Regulatory Authority of India (TRAI) has alerted smartphone Users users to a surge in fraudulent calls threatening disconnection of their mobile numbers. TRAI emphasized that it does not engage in blocking or disconnecting any telecom customers’ numbers.
Scammers are contacting smartphone users, falsely claiming that their mobile numbers will be disconnected. TRAI clarified, “Disconnect any calls threatening to disconnect your mobile on behalf of Dept of Telecom/TRAI. We are not making any such calls. Official communications, if any, will be from your mobile operator’s official website/app/authorized stores.”
The Department of Telecommunications (DoT) advises users to report such fraudulent calls through the ‘Chakshu-Report Suspected Fraud Communications’ feature on the Sanchar Saathi portal (www.sancharsaathi.gov.in). Additionally, users can verify the mobile connections registered under their name using the Know Your Mobile Connections feature on the same portal and report any unauthorized connections.
Victims of cyber-crime or financial fraud can report incidents via the cyber-crime helpline number 1920 or through the portal www.cybercrime.gov.in. This measure aims to curb the growing threat of scams and protect consumers.
To safeguard against fraudulent calls, TRAI suggests the following:
By following these guidelines and staying vigilant, users can better protect themselves from falling victim to these scams.