‘Covid-19 positioned India as the destination for outsourcing’

Sudeep Mishra, Co-Founder & MD, TresVista Financial Services spoke with The Daily Guardian.

Sudeep Mishra, Co-Founder & MD, Tresvista

Q: Tell us about TresVista and how it has impacted the market or helped its clients

A: Founded in 2006, TresVista is a global enterprise offering a diversified portfolio of services, including investment diligence, industry research, business development, fund administration, accounting, and data analytics. We provide high-caliber support and operating leverage for over 1,000 clients across 80 countries and diverse asset classes. We have established ourselves as best-in-class, and by helping our clients do better deals, we have been able to expand the market for the industry by demonstrating its benefits.

Our specific value-add to clients comes from our HR solutions which offers flexible staffing model and dedicated tiered teams, delivering best-in-class quality work with industry-leading talent and multiple layers of quality checks, allowing for operating leverage with a centralized resource pool and integration across the value chain, and ensuring cost efficiencies with meaningful direct cost savings and lower indirect costs.

Q: What has been TresVista’s YOY growth, and how has Covid-19 influenced it?

A: We have continued to double every two years, and Covid-19 has triggered this expansion. Covid-19 positioned India as the destination for outsourcing, this type of positioning will enable strong growth for the brand and continue strongly into the future. The evolved mindset with an experience of the new world has permanently expanded the market opportunity, essentially pulling forward the lever of transformation a couple of decades.

Q: Tell us a bit about the clientele and the services TresVista offers.

A: TresVista’s clients range from emerging to established firms with various profiles. We cater to several asset classes, including private equity, hedge funds, venture capital, investment banks, and consulting firms, among others, in the Americas, Europe, Middle East, Africa, and the Asia-Pacific with various services. Our services include – Research and Investment Services, which comprise a full-service support function functioning across the value chain and investment lifecycle; Business Development Services, which supplement lead creation and outreach initiatives, and database information maintenance; Data Intelligence Group, which helps in Bringing efficiencies and automation to the asset management industry; And CFO Office Services, helps in Augmenting lead generation and outreach efforts along with database information management.

Q: What are some of the significant trends in talent acquisition induced during Covid?

A: Virtual hiring, onboarding, and training are the prominent aspects of talent acquisition that we all had to adapt to. However, companies hiring candidates from varied academic and skill-set backgrounds was a significant trend. The great resignation also lead to the talent pool deciding to experience newer avenues.

At TresVista, our hiring plans remained on course even during Covid, and we achieved all our hiring targets. Before Covid, we were a team of 500+. Since then, we have more than doubled our employee strength, and today, we stand as a team of over 1,200. We have always been an equal opportunity employer, and hence there have never been any biases in hiring people from different backgrounds or geographies.

Also, today our organization has 42 per cent of women as employees.

Q: What are the challenges faced by the KPO industry; Is India poised to become the global KPO Hub?

A: Outsourced service providers in India have been helping organizations for years in handling the core business and operational functions. Those already outsourcing to India have seen minimal disruption in operation from the COVID-19 pandemic. Before COVID-19, a rigid mindset of having people work close to each other was eminent across geographies. Although outsourced service providers were in constant demand without sudden sales shooting, clients rarely wanted to rely on outsourced teams from other regions for specific job types. This mindset changed with the work-from-home scenario since all barriers ceased to exist.

Despite emerging competition from Eastern Europe, Latin America, and the Asia-Pacific region, India is still and will be the go-to destination for outsourcing. While outsourcing to other competing regions may be slightly more cost-effective, the corresponding value-addition and quality of service ensure that India remains at the top of the outsourcing industry. Another factor is the supply of the talent pool being more significant in numbers than the demand.

This has led to a healthy competition where no one is ready to compromise on quality or additional effort. Politically and economically also, our policies are supportive, again making India a feasible space for more and more attractive and active investments. This does not restrain organizations to a particular kind but ranges from low or more process-oriented outsourcing services to bleeding-edge nature.

Q: What are the milestones achieved so far by the brand and the future roadmap?

A: TresVista started in Mumbai in 2006, and with time, demand for the quality of our services increased, which led to higher growth. This has helped us expand and move into multiple office locations across India. In 2021, we crossed 1,000 employees. We are now doubling our capacity in all three sites in Mumbai, Pune, and Bengaluru with new office spaces, increasing our employee strength to over 2,000 by this year. Our expansion plans also include opening a new delivery center in Europe by 2024.

‘TresVista’s clients range from emerging to established firms with various profiles. We cater to several asset classes, including private equity, hedge funds, venture capital, investment banks, and consulting firms, among others, in the Americas, Europe, Middle East, Africa, and the Asia-Pacific with various services.’

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