Blinkit, an online grocery delivery platform, received widespread praise on social media for a small yet impactful gesture noticed by a customer. When ordering items from a hospital, the customer was moved to find a message directly from Blinkit on their user interface: “We noticed your order is from a hospital. Sending you and your dear ones our warmest wishes.” This thoughtful acknowledgment made a significant impression on the customer.
In a heartfelt post, the customer, Prabhat Motwani, expressed gratitude for Blinkit’s gesture, noting its potential to uplift the spirits of individuals enduring hospital stays. Motwani highlighted the significance of such gestures, emphasizing their capacity to provide comfort during challenging times.
Motwani’s message underscored his admiration for companies like Blinkit that prioritize genuine care for their customers beyond mere transactions. He commended Blinkit for demonstrating compassion and fostering meaningful connections with their users. Alongside his message, Motwani shared a screenshot of Blinkit’s homepage displaying the thoughtful message, showcasing the company’s commitment to customer-centric values.
Take a look at the post here:
Since its posting on June 30, this post has garnered nearly 6,000 likes and continues to attract more. It has also received numerous likes and comments from users sharing their experiences.
One person recounted, “I remember ordering from Swiggy when I was in the hospital during restaurant closures. The restaurant owner personally called me, requesting patience as they were short on delivery personnel. Eventually, someone from their team delivered my order on their way home.”
Another shared, “A few weeks ago, I was hospitalized and ordered items from Blinkit. Due to hospital security, the delivery person couldn’t reach my room initially. However, after a phone call where he heard my condition, he persisted and eventually convinced security to escort him to my room. Before leaving, he offered comforting words that brought tears to my eyes. It’s truly the small gestures that mean the most.”
Commenting on the trend, a third individual remarked, “Indian companies like Zomato and Blinkit are increasingly prioritizing customer-centric initiatives. These acts set a high standard and deserve appreciation. Here’s hoping more companies will follow suit and enhance customer experiences.”