Chief Executive Officer Campbell Wilson on Saturday issued an apology in connection with a man who allegedly peed at an elderly woman traveling in business class on an Air India flight on 26 November 2022.
Meanwhile, the airline has also issued show cause notices to four of its cabin crew and one pilot and de-rostered them pending investigations.
Moreover, CEO Campbell Wilson issued a statement and said, “any improper behavior on board to authorities at the earliest even if the matter appears to be resolved”.
CEO Wilson in the letter to Air India employees stated that necessary actions against those people who will not follow the flight rules will be taken.
“This week has, ‘regrettably’, been dominated by media headlines of which you are no doubt familiar. The repulsion felt by the affected passenger is totally understandable and we share her distress,” Campbell said.
“Whilst the story is more complicated than has been reported, there are clearly some lessons we can and must learn. Most importantly is that, if an incident on our aircraft involves improper behavior of such magnitude, we must report it to authorities at the earliest opportunity, even if we genuinely believe that the matter has been settled between the parties involved. The same applies in the case of passengers deemed to meet the threshold of ‘Unruly’,” the letter reads.
“We must also be clear on the standard of behavior that is expected on our aircraft and take firm, decisive, and timely action against those who do not comply,” Campbell said.
The CEO further stated, “Though there are numerous cases in which we have done exactly this, I have asked that these, and other relevant aspects of the Safety and Emergency Procedures Manual, be immediately reiterated by operating departments and reinforced in recurrent training, and I ask each of you to reflect on what you would do if faced with such situations. As in any other area, knowledge and preparation underpin confidence and outcome.”
Earlier on Friday Shankar Mishra was arrested by the Delhi Police from Bengaluru.
US-based financial service company Wells Fargo where Shankar Mishra used to work they have terminated him.
“Wells Fargo holds employees to the highest standards of professional and personal behaviors and we find these allegations deeply disturbing. This individual has been terminated from Wells Fargo. We are cooperating with law enforcement and ask that any additional inquiries be directed to them,” the company stated.
However, on 4 January against the accused FIR was registered by the woman co-passenger to Air India.
