In the wake of multiple incidents on its flights, Air India has modified its in-flight alcohol service policy wherein cabin crew have been told to tactfully refuse further serving of alcohol if needed. According to the revised policy, ‘Alcoholic beverages must be served in an appropriate and safe manner. This also includes refusing to serve alcohol to the guests’, Air India said in a statement on 24th January.
Air India faced heavy backlash from everywhere including the DGCA for its poor handling of the back-to-back incidents of unruly behavior of the passengers on its flights. The airline has also included NRA’s Traffic Light System to help the crew recognize and manage possible cases of intoxication.
“The new policy has now been promulgated to crew and included in training curricula. Air India remains committed to the safety and well-being of our passengers and cabin crew, including but nit limited to the responsible service of alcohol”, statement added.