A peculiar incident onboard an IndiGo flight has created ripples of controversy after the video appeared on Instagram. In the clip, two men are seen walking down the aisle of the airplane carrying disposable cups and serving tea in it as done by the train staff in India. One of the men could be seen pouring tea from a bottle and the other serving a lady sitting on the seat.
Within the first 24 hours, the video received over 400k views and filled social media comments with a wide spectrum of reactions – from jokes to criticism. A user wrote, “Soon there will be mung phali wala chaat masala,” as he tried to equate the situation to train vendors selling street food. Others expressed dissatisfaction, one commenting, “This is why foreigners are speaking bad about India… please behave.
Another raised point was the safety and professionalisms. A sarcastic question asked, “Cabin crew, security wale konsa nasha karke baithe h (What are the cabin crew and security staff even doing)?”
This is the latest of a spate of airline incidents that have highlighted the actions of passengers and airlines. Scrutiny by the public has increased, especially concerning issues of safety and professionalism onboard.
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Earlier, Trisha Shetty, founder of SheSays, had complained that IndiGo staff had not been of much help after her mother was allegedly robbed on board. According to Shetty, the cabin crew refused to help her mother file a complaint. She wrote, “Dear IndiGo, my mom got robbed on your flight 6E 17. Flight crew kept her handbag in the overhead. When she fell asleep, a passenger took her bag. Luckily, she woke up when he was replacing her bag. Your crew refused to help her file a complaint.”. They made excuses for the thief.” IndiGo responded by asking Shetty to share her contact details to resolve the issue.
Actor Shamita Shetty also shared her grievances against IndiGo, claiming her luggage was offloaded without prior notice due to weight limitations. Speaking in a video posted on X (formerly Twitter), Shamita said, “I have travelled from Jaipur to Chandigarh on an IndiGo airline, and my bags were just offloaded without informing me. I have come here for an event. My hairdresser’s bag and my bag were offloaded because of some weight issues. Am I not supposed to be informed before something like this is done? With the past incidents and this tea-serving video, the management of the airlines and the conduct of the passengers have come into question, and the entire airline industry and its patrons are being spotlighted.
