A chilling in-flight incident on an IndiGo flight from Delhi to Lucknow frightened passengers after a seat started wildly swinging after takeoff. Passenger Daksh Sethi, who was on the flight during the startling experience, termed it as a “mini heart attack” and posted a video of the experience on Instagram, forcing IndiGo to make an apology and vow an inquiry.
Seat Malfunction Stuns Passenger Mid-Flight
Sethi’s Instagram post recounted the unsettling experience. “The first time it happened, it was a terrifying feeling tbh. Never experienced anything like this. The seats could literally swing back and forth,” he wrote.
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He further explained that the airline crew promptly relocated affected passengers to vacant seats and assured them that maintenance personnel would inspect the issue upon landing.
While acknowledging that the malfunction may not seem major, Sethi pointed out the potential risks, saying, “I wouldn’t want an elderly person with a medical condition sitting on such a seat mid-flight.”
IndiGo Responds with Apology and Investigation
Following the viral video, IndiGo addressed the matter in a comment on Sethi’s post, apologizing for the incident and assuring a thorough investigation.
“Mr. Sethi, thank you for taking the time to speak with us. We sincerely apologise for your onboard experience. Apparently this was an anomaly (sic), a very unusual occurrence as these seats have a locking mechanism,” the airline posted.
They went on to add, “Please be assured that your feedback is being taken extremely seriously and this will be investigated thoroughly. We understand our crew responded promptly to address the situation and provided you with an alternate seat. The safety and comfort of our customers remain our top most priority. We appreciate your feedback and assure you of our continued commitment to providing a safe, hassle-free, and enjoyable travel experience to all our customers. Team IndiGo.”
Social Media Responds to Mid-Air Seat Incident
The incident attracted a combination of responses from social media users. While some were amused by the incident, others expressed concern over IndiGo’s aircraft maintenance.
One user posted, “BYOS – bring your own seat.”
Another appreciated Sethi’s style, saying, “I liked how you shared your experience and not blasted the airline for not doing their job right. It speaks volumes about you.”
Others complained about IndiGo’s service quality, with one user commenting, “This is happening too much these days due to lack of competition. Indigo is in the worst condition in the last 7/8 months. I have travelled 2 times with @indigo.6e, which had damaged seats both times.”
Increasing Worries About Airline Maintenance
This has also brought under the spotlight aircraft maintenance and safety for the passengers. IndiGo, with its huge domestic network, has promised a complete investigation, but this incident is the latest in a string of recent grievances over in-flight encounters.
Passengers are still calling for improved safety measures and preventive maintenance so that such incidents do not take place at all in the future.
