CEO Lessens Online Food Orders Over Swiggy, Zomato Fee Hike

Swiggy and Zomato are facing criticism from users after increasing their platform fees. Initially, led by Deepinder Goyal, Zomato introduced a fee of Rs 2 per order, which has now risen to Rs 6. Following suit, Swiggy also raised its fees, aiming to improve profits in a competitive market. Despite their reputation for speedy food delivery, the recent fee hike has caused frustration among many, including Deepak Shenoy, CEO of Capitalmind. The Bengaluru-based entrepreneur stated that he has reduced his food orders from 12 times a week to just once, attributing this change primarily to the higher platform fees and his focus on healthier habits.

The CEO wrote, “Massively reduced ordering from Swiggy/Zomato, down to just once maybe on a weekend, like today and noticed their ‘platform’ charge is now Rs 6. Happy that I weaned myself off the daily ordering. They also take 30% from restaurants, btw.” In a separate tweet, Shenoy added, “Happy to learn, from media sources, that I have reduced this ordering because of a move of platform fee from Rs 5 to Rs 6. Yes, that’s what caused it. I moved for health reasons, to a much more costly alternative, but it’s way way healthier.”

Reacting to the post, a user commented, “Did a comparison last week. Ordering through Zomato 350Rs, just walking up to the Restaurant and Buying is 275 Rs.”