Bengaluru Man Criticizes Zomato Over ₹115 Delivery Fee, Equates It To Cost Of An Entire Dish

Let’s face it: when ordering food online, most of us dislike paying high delivery fees and prefer using coupons to keep costs down. However, sometimes there are no coupons available, leaving us to pay hefty delivery charges. This was exactly the experience of a man from Bengaluru, who ended up shelling out ₹115 as a delivery fee despite not having ordered anything from Zomato in the past two weeks.

“Zomato reducing the free delivery distance to 7 km and now increasing the platform fee to ₹6 per order has done wonders for both my health and wallet,” wrote Sumukh Rao on X.

He added, “I used to order food rather frequently, but absolutely nothing from the past two weeks. Thanks, Zomato!”

“I used to get free delivery from this restaurant before. Now it’s ₹115. That’s the cost of a whole new dish. If that doesn’t hurt you, you either don’t care about your finances, or you’re ultra-rich,” he further wrote while sharing a screenshot of the price breakup.

Since being shared, the post has prompted many to share their thoughts in the comments, with one saying, “Same here. Already inflated prices from restaurants on these platforms and now platform fee, distance fee, rain fee, surge fee and all other stupid charges.”

“Internet startups have some common themes – they start with a complete Nirvana model – no payments, free service utopia. Once we are hooked, that’s when the catch comes up. Frankly, Amazon is the only provider that has reimbursed or heard of me as a customer. I hope they start Amazon Eats as Swiggy doesn’t care and Swiggy Instamart sucks!” expresses another.

A third adds, “I would rather suggest finding nearby stores and having food from there directly. Try for a month and compare the wallet.”

“Greed knows no bounds when it comes to Zomato!” shares a fourth.

A fifth joins, “Same I was ordering shawarma from a place 7.5 km away from my place and I was getting platform fee and everything waived off with Zomato Gold but now I have to pay an extra ₹50-60 for just an extra 500 metres.”