In a surprising turn of events, Chandrasekhar, a software engineer working from home in Budanur village, Mandya taluk, successfully resolved a longstanding drainage issue near his residence by filing a complaint directly to the Prime Minister’s Office (PMO).
Chandrasekhar had initially brought the deteriorating condition of the drain next to his house to the attention of the local Gram Panchayat officials, but to no avail. Frustrated with the lack of action, he took the matter into his own hands and submitted a formal complaint online to the PMO on July 5.
Responding promptly, the PMO instructed the Under Secretary of the Government of Karnataka, Susheel, to address the issue. In turn, Susheel issued a directive to the Mandya Taluk Panchayat Executive Officer (EO) to take immediate action.
Under the Swachh Bharat Mission project, the EO was tasked with constructing a drain to resolve the drainage problem and ensure a clean and efficient system.
The instructions were received on November 9, and within two days, the Budanur Gram Panchayat completed the sewerage work. However, there are claims that the work was done half-heartedly, raising concerns about the long-term effectiveness of the drainage solution. Local residents are urging authorities to conduct a thorough inspection and ensure that the infrastructure meets the required standards.
This incident highlights the power of citizen engagement and the effectiveness of online grievance redressal systems in bringing about tangible improvements in local infrastructure.
