In a recent initiative aimed at gathering feedback and enhancing services, Zomato CEO Deepinder Goyal sat down with three of the company’s delivery partners. The candid conversation highlighted the delivery partners’ appreciation for the autonomy and flexibility that comes with their job.
Umesha from Bengaluru, Vinish V from Thiruvananthapuram, and Jaswinder Singh from Chandigarh shared their positive experiences. Umesha emphasized that he can work like his own boss, while Vinish noted the freedom to take leaves without needing approval. Jaswinder Singh highlighted the absence of pressure from superiors, reflecting on the independence and control over their schedules as significant perks of their role.
Goyal shared a video of the interaction on Instagram, where the delivery partners discussed their favorite aspects of working with Zomato. The video garnered viral attention and received numerous likes, but it also sparked questions about why the conversation didn’t address potential downsides of working with the company. Goyal acknowledged these comments, indicating an openness to consider all aspects of the delivery partners’ experiences.
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The initiative provided Goyal with valuable insights into the daily experiences of Zomato’s delivery partners and opportunities to further improve the company’s systems based on their feedback.
The article offers a concise overview of the initiative, focusing on the positive aspects highlighted by the delivery partners while acknowledging the raised questions from the internet community.