An X user recently shared a troubling experience his friend had with IndiGo. According to the post, IndiGo lost the passenger’s luggage, which contained items valued at Rs. 45,000, including important documents such as the Aadhar card, PAN card, and driving license. Despite the severity of the loss, the airline offered only Rs. 2,450 as compensation.
Ravi Handa, the X user who posted about the incident, stated, “It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid-air? Was the plane leaking bags?”
He went on to express his frustration, saying, “Around a month later, IndiGo returned with a ‘compensation’ offer of Rs. 2,450. It’s ridiculous—just the bag alone costs more than that. Apparently, there’s a rule that the airline is liable for a maximum of Rs. 350 per kilogram if they lose the bag. This is just adding insult to injury. If someone from IndiGo’s social media team is reading this, please help him out. Rs. 2,450 won’t cover the loss.”
Every day you learn how the system can mess you up in a new way. @IndiGo6E lost my friend’s @nik1220‘s baggage on a domestic flight (Kolkata-Guwahati).
The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc.
It was checked in at… pic.twitter.com/L54ZUtOpHr
— Ravi Handa (@ravihanda) August 24, 2024
The post, shared on August 24, quickly gained traction, amassing over three lakh views and nearly 2,000 likes. Many users responded in the comments section with their thoughts.
One individual commented, “The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN etc. Even a consumer court can’t help here, move on.”
Another user offered practical advice, saying, “Credit cards often include baggage loss insurance. PS: as a general rule, avoid placing valuables in your checked luggage. Anyone can access your bag during transit, and no one is responsible for anything missing from it.”
A third user shared a personal strategy, writing, “My family rule. No valuables in check-in. A day’s spare set of clothes is in everyone’s carry-in. I always assume the airline is going to misplace my check-in baggage. My family thinks I’m weird for this. But I’d rather be safe than sorry.”