Woman Awarded ₹1.5 Lakh Compensation for Unhygienic Conditions in IndiGo Flight

DEEPANSHU SHARMA Image Source: x

A Delhi consumer forum has held IndiGo Airlines guilty of providing a passenger with an unhygienic, stained seat on a Baku-Delhi flight

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Passenger Pinki complained her seat was "dirty, unhygienic, and stained" during the January 2 flight, causing discomfort and mental agony.

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She also alleged IndiGo treated her complaint in a "dismissive and insensitive manner," adding to her distress during the journey

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IndiGo claimed it took cognisance of her complaint and assigned her a different seat, which she accepted and used for the rest of the flight

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The forum, after reviewing evidence, ruled IndiGo guilty of "deficiency in service" and liable to compensate the passenger

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It directed IndiGo to pay ₹1.5 lakh for mental agony, physical pain, and harassment faced by the passenger

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Additionally, the airline must pay ₹25,000 as litigation expenses, further increasing the total penalty

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The forum noted IndiGo failed to produce the Situation Data Display (SDD) report, crucial for verifying passenger-related incidents

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The absence of this key operational record weakened IndiGo’s defence, leading to the compensation order against the airline

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