CEO Reports FASTag Deduction While Relaxing at Home, Seeks Explanation

A man from Ludhiana, Sunderdeep Singh, shared an unusual incident where money was deducted from his FASTag account while he was at home. Singh, who is the CEO of Prinspire Technologies, posted a screenshot showing a ₹220 deduction for a toll plaza in Punjab, despite not having traveled through the toll booth recently.

FASTag is an electronic toll payment system that uses Radio Frequency Identification (RFID) technology. It is attached to a vehicle’s windshield and linked to a prepaid account, automatically deducting toll fees as vehicles pass through toll booths.

Singh expressed his confusion on social media, stating, “Money is deducted when I am chilling at home and haven’t even traveled to that route this month. What’s going on?” The screenshot he shared shows the deduction occurred at Ladowal Toll Plaza on August 14th. He emphasized that he hadn’t been near that route for days and sought an explanation from FASTag authorities.

This issue is not unique to Singh, as many people across the country have reported similar problems in the comments of his post. One user, Sidharth Gupta, mentioned that a different car had been using their registration number, resulting in incorrect FASTag deductions and fines being directed to them for the past year. Another user, Prakash, stated that his FASTag was charged in Andhra Pradesh, even though his car was in Gujarat at the time.

Others, like Narayanan Hariharan from Chennai and X user Balamurukan, have also faced similar issues and had to go through extensive processes to resolve them, such as filing disputes or making numerous phone calls.

In response to Singh’s situation, FASTag NETC advised him to contact his bank’s customer service to report the incorrect deduction. They assured that the bank would investigate the complaint and raise a chargeback if the deduction was found to be incorrect.

Singh’s post has gained significant attention, with over half a million views on the social media platform X.