In response to a tweet advising people to discard Mamaearth products, co-founder Ghazal Alagh assured consumers of her personal guarantee and willingness to address any concerns. The tweet, posted by user Aditi (@Sassy_Soul_) with over 80,000 followers, urged followers to dispose of Mamaearth products immediately upon sighting.
She wrote “If you see these products anywhere, immediately pick them up, throw them in the dustbin, and run away”
Ghazal Alagh, co-founder of Mamaearth, replied to the tweet expressing regret for the negativity and offering to address any issues if they existed. She emphasized her accessibility, welcoming direct messages from consumers for feedback or concerns regarding Mamaearth products.
She responded,”Just sorry you woke up with a lot of hate. I hope you feel better soon. I would have loved to address if there was a problem. But I couldn’t find any apart from you hopping onto a Twitter trend and finding a picture of the products”.
Hey @Sassy_Soul_ Just sorry you woke up with a lot of hate. I hope you feel better soon. I would have loved to address if there was a problem. But I couldn’t find any apart from you hopping onto a Twitter trend and finding a picture of the products.
Quality on @mamaearthindia…
— Ghazal Alagh (@GhazalAlagh) June 3, 2024
The exchange continued as Aditi reiterated her stance, claiming that others had shared similar negative experiences with the products. Despite this, Ghazal Alagh maintained her readiness to address any issues raised by consumers.
The interaction garnered significant attention, with the post receiving over 1 million views since its sharing.