Punjab Chief Minister Captain Amarinder Singh on Monday launched a digital Public Grievance Redressal System (PGRS) as a one-stop web portal to address citizen’s grievances in a stipulated time.
Launching the portal virtually during the Cabinet meeting, Captain Amarinder Singh said that the portal would go a long way towards digitising processes related to the delivery of services across various departments.
The CM also directed Chief Secretary Vini Mahajan to encourage citizens to use this system and prevail upon the officers to use this excellent system to continue to strengthen Digital Punjab.
Citizens can now submit their grievances to the concerned government departments for resolution at connect.punjab.gov.in.
All Departments have been onboarded and officials have been trained at headquarters in Chandigarh and the district level. Chief Secretary Vini Mahajan said, “PGRS would function as the central portal where all citizen grievances can be recorded by submission on the portal itself or by email, post, or in person at the Sewa Kendras.”
Notably, the Council of Ministers has already approved the Policy on Public Grievance Redressal 2020, which mandates strict timelines for the resolution of grievances so that citizens get relief in a time-bound manner.