The Punjab Government is set to revolutionize access to Government-to-Citizen (G2C) services with the introduction of the Door-Step Delivery (DSD) initiative starting December 7. This initiative will bring 42 essential G2C services, such as birth, death, income, residence, caste certificates, pension disbursements, and electricity bill payments, directly to the doorsteps of citizens across the state.
The move aligns with the Bhagwant Mann Government’s “Sarkar Twade Dwar” scheme, aiming to provide citizens with convenient access to crucial services. The DSD initiative covers services that constituted 99% of the substantial volume of 1.16 crore transactions in 2022.
To avail of the services, citizens can simply dial the dedicated helpline number 1076 and schedule a convenient appointment. Similar to Delhi’s Door-Step Delivery system, a call center manages these appointments. Once an appointment is scheduled, citizens receive an SMS containing details about required documents and the appointed date and time.
A nominal charge of Rs. 120, covering the visit to the citizen’s location and the return of certificates, will be applicable. Additionally, government fees and charges specific to the service availed will be collected. Specially trained personnel equipped with tablets will visit homes or offices at the scheduled time, completing paperwork, collecting fees, and providing an acknowledgment receipt for application tracking. Upon approval within the stipulated timeline under the Punjab Transparency and Accountability in Delivery of Public Services Act, citizens will receive a digitally signed QR Coded certificate on their mobile phones.
