The Haryana Right to Service Commission has imposed a penalty of Rs. 13,000 on JE Mustakeem and Commercial Assistant (CA) Deepak Kumar, both working at the Dakshin Haryana Bijli Vitran Nigam (DHBVN) in Sohna (Gurugram). Out of this, a fine of Rs. 10,000 was imposed on JE Mustakeem and Rs. 3,000 on CA Deepak Kumar. The commission imposed these fines for not providing the notified service to the applicant within the stipulated time frame and for disposing of the appeal without taking appropriate action.
A spokesperson, providing details of the case, mentioned that the applicant, Kailash, had filed a complaint regarding bill revision at the DHBVN office in Sohna (Gurugram). The spokesperson explained that an MRBD agency’s meter reader incorrectly recorded a reading of 1491 kWh in July 2022, while the actual reading was 779 kWh. According to the concerned officers, the MCO was not updated from July 18, 2022, to December 3, 2022, causing a delay in timely resolution and accurate bill generation.
Since the commission was not satisfied with the response, a hearing was scheduled before the Chief Commissioner of the Commission for further investigation. The investigation found that the CA, JE, SDO, and XEN did not take any effective steps in the matter of bill revision, causing major inconvenience to the applicant. Taking serious cognizance of the matter, the commission recommended disciplinary action against the then SDO cum FGRA, Sh. Liaquat Ali, and XEN-cum-SGRA, Sh. Gaurav Chaudhary, to the Additional Chief Secretary of the Energy Department as they failed to perform their duties under the Haryana Right to Service Act, 2014.
The commission stated that the main fault lies with JE Mustakeem, who neither entered nor approved the MCO for five months. During the hearing, he could not provide any reasonable justification for keeping the complaint pending for five months. The commission also found that Commercial Assistant (CA) Deepak Kumar neglected the matter, as he was the designated officer for this issue.