A recent post by Delhi-based lawyer Mukund P. Unny on X (formerly Twitter) has shed light on a troubling incident involving an Amazon delivery and a potentially fraudulent exchange. Unny, an advocate on record at the Supreme Court, shared his harrowing experience after ordering an iPhone 15 in exchange for his iPhone 13.
In July, Unny placed an order through Amazon, opting to exchange his old iPhone 13 for the latest iPhone 15. The following evening, a delivery agent arrived with the new device. As per standard procedure, Unny provided the OTP required for the transaction and handed over his old phone.
However, the situation quickly escalated. According to Unny, the delivery agent insisted on an additional OTP, which left him puzzled. Unny informed the agent that he did not possess another OTP. The delivery agent then contacted his supervisor for clarification.
This is the story of my worst experience with @amazonIN . On 21.07.2024, I ordered iPhone 15 from Amazon in exchange for my iPhone 13. On 22.07.2024, the delivery executive came at around 930 PM. I gave the OTP and took the product, and gave my phone to the executive. 1/9
— Mukund P Unny (@eminentjurist) August 1, 2024
The supervisor advised that the exchange was handled by a different team and requested that Unny return the new iPhone 15, claiming that the exchange had not been completed. Despite showing the delivery confirmation on the Amazon app and insisting that he would not return the phone, Unny eventually agreed to give it back after being assured that a reattempt at delivery would be made the following day.
The next day, Amazon customer service informed Unny that the matter would take until the end of the month for resolution. Subsequently, Unny was informed that the refund could not be processed. He expressed frustration over what he perceived as a lack of investigation and possible misconduct involving the delivery agent and the supervisor.
In a subsequent call, the Amazon delivery supervisor allegedly requested that Unny meet him at a specific location to hand over his current iPhone for processing, promising delivery of the new phone within 24 hours. Unny questioned the legitimacy of this request, suspecting a scam.
Amazon’s customer service team responded to Unny’s complaints on X, requesting that he contact them via direct message for further assistance. They apologized for the inconvenience and assured him they would work to resolve the issue.
The case highlights concerns about potential fraud and procedural lapses within the delivery process, leaving Unny facing a loss of ₹38,000 and uncertainty regarding the delivery of his new phone.