Animesh Jain, Chief Delivery Officer, India And Americas, 24/7. AI talks to NewsX exclusively on its special segment, NewsX India A-List. Jain is responsible for driving and executing the digital transformation of customer interactions at client organizations.
Talking about the idea behind India and Americas 24/7.ai Inc, Jain said “It is an intent-driven customer experience solutions that combine the power of human intelligence and artificial intelligence to provide powerful customer experiences. We are making findings on how artificial intelligence and human intelligence and deep vertical expertise can produce personalized and satisfying customer experiences.”
“Also, a significant Customer Contact Center experience enables us to deliver naturally consistent conversations across all digital, as well as voice channels. Driving greater operational efficiencies,” Jain continued. Started in Bangalore, 7.ai, Inc. is a 20-year-old organization headquartered in San Jose, California. “We’ve got our delivery centres in India and Bangalore, Hyderabad and besides that, we have our presence in North America, Central America with technology centres in Bangalore, and San Jose, California US and Canada,” Jain added.
Jain threw some light on the changes during the pandemic in the functionality of the organization that has happened, “I believe that we never panicked, the leadership team just came together seamlessly and created a blueprint to ensure two things. One, no disruption to business at all. And no negative impact on our people. These are the two priorities we wanted to make sure that no jobs are lost and we wanted to maintain continuity in our business, which is our services to our customers.”
“So, there was obviously an acute sense of urgency. And with that sense of urgency, we got our teams together so our top priority was to ensure that jobs are protected. The client business continued as smoothly as possible. The entire movement to work from home was planned like a surgical operation from start to finish. Our first employee actually went live on the same day as the lockdown was announced in India, and within months of that 85% of our workforce were actually working from home remotely to a not so secure home environment. We made a huge amount of changes to our technology and our systems,” Jain elaborated on how the company ensured seamless operations during the lockdown.
“I wanted to also make sure that our people are going to have a comfortable environment hence we needed to make sure that we provide them with all infrastructure such as desktops, dongles, internet connectivity, etc. So they are seamlessly connected through technology to serve our customers,” Jain added.
As an AI company, data is very fundamental, so Jain explained to us how the company managed during these months, “For security, we needed to make sure that we deploying technology, and systems to ensure the data is protected so we deployed a homegrown AI-based system to make sure that we are able to provide a very secure environment. And also, it’s just not technology, ultimately trust matters, high level of integrity matters, we had to undergo training for our people. There’s a rigorous amount of training and communication and education that happened through all these months, and people have not let us down.”
“I’m very proud to say we haven’t let our clients down, either. We were also able to protect all the jobs in fact we were able to grow our business by 30% to 40% across our geographies. Our clients trusted us with more business during these months, just because of the way we were able to deliver services flawlessly executed our plans, along with our clients and our people,” Jain proudly acclaimed.
Animesh Jain spearheads a team of over 9000 people across India and the Americas. Devising ‘talent’ strategies, instituting operational excellence, and instilling the drive to outperform across teams towards building a world-class delivery organization, falls under his purview.
Jain shared with us the USP behind taking ahead such a large, versatile team, and make it into a successful endeavour, “It’s all about keeping your employees motivated and engaged to achieve this large organizational objective. We are like one big family at 7.ai, during the last few months, we had to obviously revamp our employee engagement initiatives, because from having people in the office where they are very easily accessible but, now we have to connect with them in a very remote manner. It also became extremely important for us to increase our connection with people because from being in a team environment, people were now working from home and the nature of our job is that we as the company name suggests we are 24 hours people work ing during all hours of the day.”
The company started a lot of engaging initiatives so their employees felt connected and were engaged which Jain elaborated to us, “It was very important to make sure that we have a huge amount of people connect. We also announced a series of new initiatives such as Radio 24/7: an exclusive online platform provided to people every week where they would just connect or not listen to their favourite music etc. We have an in-house Radio Jockey playing to people’s requests. We also have very frequent reward and recognition programs to make sure that people feel good about it. We also brought in fold our peoples’ families where they would participate and could be part of the larger 24/7.AI family.”
On a concluding note, Jain spoke to us about what has been the organization’s learning from the pandemic, “Many of the key learnings have been that every moment of adversity is also an opportunity right from the initial days when you know when the pandemic hit, and the and the various countries are going undergoing a lockdown. We very quickly figured that we need to put things together very very quickly. And as time passed, we understood that there are a lot of opportunities to see so I think the biggest learning has been that any adversity can be converted into an opportunity.”
“Secondly our people are the most important facets. If it was not for people we wouldn’t be in this position so we are people-oriented. Different cross-functional teams came together to provide and implement the solutions in a very, very searched manner. The third one is that trust is foundational to all relationships, and whether it is with our people, or with our clients, like me, trusted our people to do the right things. Similarly, our clients trusted us to do the right things,” Jain concluded.
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5 MUST-HAVE JEWELLERY PIECES FOR KARVA CHAUTH
As we spent yet another year at home in our pyjamas, the ongoing festive season has given us the perfect excuse to dress up! It is that time of the year when festivity in India is in its full swing. India boasts of an array of significant festivals, of which Karva Chauth, marks one important celebration for married couples.
Karva Chauth is a celebration of the pious bond between a husband and a wife. Ladies dress up to the nines and observe fast from sunrise to moonrise for a day for the safety and long lives of their husbands.
Undoubtedly, like every year, ladies would be stressed about choosing the perfect outfit for the special day. But do you think your search will be limited to finding a good dress? Of course not!
With your sartorial choices taking the front seat, do not forget to have your hands on the must-have jewellery pieces that not only compliment your clothes but also your personality.
Bhavesh Navlakha, founder of online fashion jewellery brand Sukkhi helped ANI list the trending jewellery pieces that would be a one-time investment for you to perfectly style your outfit not only for Karva Chauth but also for the entire festive season:
1. Pearl choker: Chokers are never out of style and are a beautiful addition to accentuate Indian outfits. The choker lends an edginess to your chosen ethnic outfit. An elegant pearl choker can elevate any outfit and give a rather classy look without being too heavy.
2. Long-chain jhumkis: Long-chain jhumkis, also referred to as Bahubali-inspired earrings, is a style statement that acts as the perfect addition to any ethnic outfit. It is a contemporary take on traditional earrings which adds a touch of glamour to your outfit without the need for any more jewellery.
3. Pearl bangles: Bangles are one of the most traditional accessories used in India. Bangles are a versatile jewellery piece that compliments our ethnic outfits. Adding jewellery pieces to your wrist acts as the perfect accessory to just about every Indian outfit.
4. Jhumkis: Jhumkis are immensely popular as one of the most worn jewellery pieces and is loved by everyone for their intricate design. Jhumkis can be paired with Indian ethnic outfits and also western outfits to create an eye-pleasing ensemble.
5. Kundan neckpiece: Kundan neckpieces look elegant and sophisticated and can glam up your outfit in no time. Not just for Karva Chauth, but Kundan sets can be worn by pairing them with your favourite outfit and layering the necklaces.
With jewellery trends constantly evolving and changing every year, we find it hard to keep ourselves updated on them. So, now that we have got you all covered, style your outfit with the above-mentioned jewellery pieces, making your ensemble not only look great but also speaking volumes for you!
Needledust launches its first-ever store in Mumbai
India’s first-ever designer jutti label, Needledust is thrilled to announce the launch of their first-ever store in Mumbai at Reliance’s first premium mall in Mumbai’s Bandra Kurla Complex, Jio World Drive.
Housing more than 90+ premium and luxury brands, JIO World Driver is an exciting hub for luxury, fashion, shopping and entertainment. Located in Bandra Kurla Complex, and spanning across an area of 17.5 acres at Maker Maxity, Jio World Drive is Mumbai’s newest, vibrant urban hangout. The precinct is home to 72 prominent International and Indian brands, 27 culinary outlets with cuisines from across the globe, Mumbai’s first rooftop Jio Drive-In Theatre, an open-air weekend community market, pet-friendly services, a dedicated pop-up experience and other bespoke services. With an international consumer base, Needledust launched in 2014 with an original first of its kind product in the designer jutti space.
Following the immense success of their existing stores in Delhi & Chandigarh and a spectacular online presence on Needledust.com, this is a significant milestone for the brand as they open their doors to the tinsel town.
Needledust brings to you a line of bespoke fine leather juttis that speak the charm of a true old school artisan with a desire to recreate this age-old craft for those who wear, admire, preserve its elegance and culture.
The celebrated label is all about unbridled passion for the revival of the jutti and unmatched craftsmanship, amalgamating the finesse of old royal moulds with innovative design and embroidery patterns that impeccably reflect 21st-century aesthetics.
MANUBHAI JEWELLERS LAUNCHES AN EXCLUSIVE BRIDAL JEWELLERY COLLECTION FOR NEW BRIDES-TO-BE
This wedding season, Manubhai Jewellers, a leading jewellery brand for over 30 years has made the process of finding the perfect jewellery for all the brides-to-be more special and remarkable. The brand has launched a new campaign called “Wedding by Manubhai” that features jewellery for every function – Sangeet, Mehendi and Wedding -along with a special traditional experience for all the new brides-to-be to wish them good luck and prosperity.
Speaking about the new campaign, Samir Sagar, Director, Manubhai Jewellers, said, “We at Manubhai Jewellers have been creating intricate and beautiful pieces of jewellery that balance between tradition and contemporary design to suit every occasion. For the wedding season, we want to take the opportunity to highlight the traditional values associated with our brand and offer a new bridal experience.” Manubhai Jewellers are popularly known for their specially crafted and curated collections in Mumbai. With a retail presence in Borivali, they cater to every customer’s needs ranging from beautiful modern diamond pieces to fanciful and chic gold wear, to traditional Kundan and Jadau jewellery. The brand is one of the few jewellers in Mumbai creating bespoke designs in Polki, Temple and Antique.
Additionally, Manubhai Jewellers are also committed to specialising in bridal jewellery called Madhuban. The Madhuban collection features beautifully handcrafted inspirational jewellery displayed in the store with a royal theme. Manubhai’s traditional concepts stand are brilliantly reflected through the indigenous craftsmanship of the Madhuban collection and has made the brand popular among the best jewellery shops in Mumbai. Further, all jewellers at Manubhai are hallmarked and certified.
Further, to make the moment special for new brides, Manubhai Jewellers have also introduced “Madhuban Delight” wherein the bride is first welcomed in a traditional way with the ‘Aarti thali’ and then gifted with a ‘Potli’ – a traditional drawstring bag that contains silver coins, vermilion, rice and Swastik that symbolise good luck, prosperity and imply the underlying cultural significance of ceremonial rituals.
Karva Chauth 2021: Stand out with these easy makeup looks
Karva Chauth, an important festival for married couples has always been about dressing up to the nines and sporting elaborate makeup looks for women. Karva Chauth is a celebration of the pious bond between a husband and a wife. Ladies dress up to the nines and observe fast from sunrise to moonrise for a day for the safety and long lives of their husbands. This year Karva Chauth will be celebrated on 24 October, that is, Sunday.
Ladies, you may even have spent days planning out your Karva Chauth outfit and makeup look. However, with the Covid-19 pandemic easing down, there is much of a point in getting decked up like earlier.
So, it is time to come up with a makeup look that is not only appropriate for your special day but also worthy of posting on Instagram!
Check out the simple tips listed below by Professional MUA Sahibjeet Kaur shared with ANI to create a makeup look that is unapologetically you:
1. Basic red, with popping eyeliner or kajal: Women love to wear traditional red shades for their Karwa Chauth, but another trend that has really taken up and we cannot get enough of is the coloured eyeliner or kajal look. Gone are the days when your eyes could carry only basic black or simple brown colours. Now, you can use coloured eyeliner or kajal to add a unique point to your Karva Chauth look. Add trendy colours like lime green, electric blue, and bubblegum pink to your eyeliner or Kajal. You can play around with a sleek cat-eye look or experiment with a graphic liner look by doing a cut-crease with a coloured liner. Apply bold blood-red lipstick with small size red bindi. To compliment your look, style your dress with gajra, mang tikka, and a choker neckpiece.
2. Have fun with the eyeshadow palette: Bid adieu to your basic pink and red eyeshadow look. Explore the peppy colours in the palette and blend the shades that go with your outfit. To add more glam to your eye makeup, apply artificial lashes on your eyes and coat them with intense mascara. Go light with your lip-shade to let your eyes do the talking!
3. Smokey eyes with a glitter twist: A trend that can never become stale is the basic smokey eye makeup look. But, why should you settle for basic? Pick up your makeup brush tool and add some glittery twist to the whole look. Choose a colour matching to your outfit for the smokey eyeshadow. Blend it until you achieve the perfect smoke. Apply artificial lashes to your eyes and coat them with intense mascara. Ditching the basic black, add a glittery twist to the whole look by applying a silver shiny eyeliner. Apply nude or glossy lipstick and a stroke of highlighter on your cheekbones. If you can wear big jhumkis, it can enhance your look like anything.
4. Add some glow to your look: Steer clear of your ultra-bright golden highlighter and go for a subtler look instead. Opt for a subtle highlighter in the shade of rose gold, champagne, or dull gold. Apply it at the high points of your cheekbones, on your brow bones, and down your nose to give yourself that lit-from-within look. This will make your makeup look understated while still making you look effervescent.
5. Get peachy with blush: Red, pink or green- choose any colour for your outfit and peachy makeup will add volumes to your look! Go for a peachy blush with a slight shimmer to add warmth to your face and elevate that dewy look. You can apply the blush straight across your cheekbones and nose to create a pretty fresh look and to your nose to give yourself that lit-from-within look.
Pro-tip: Do not neglect your eyebrows. You can use an eyebrow pencil to shape up your eyebrows or can use eyeshadow to give a natural uplift to your brows.
Now that we have got you all covered, try out these makeup tips to glam up this Karva Chauth!
DIAL M FOR MINIMALISM
With the adage ‘Less is more’, allow your furnishings and accessories to come through placing them judiciously, giving your home an effective yet understated appeal that is easy on the eyes.
Clamping down on consumption for some has indirectly affected their aesthetic (most for the better). It has initiated a shift in consumer choices. The year 2020 and a majority of 2021 have seen a shift in design trends. Instagram accounts with zen influencers have made impressions in the aesthetic inclinations of many. Enter Marie Kondo, the purveyor of minimalism with tidying up as her motto. Known to preach cleanliness, she believes ’Tidying up’ fosters joy and serenity. Indulgence and maximal living is a personal choice and we are not arguing about it. Respect, Kardashians and Jenners.
However, understated interiors are an aesthetically pleasing choice of decor. This style that is #trending can be incorporated into homes of all shapes and sizes. Whether it’s Japanese, modern or Scandinavian, there are many ways to achieve this coveted look. An added advantage is it is not labour intensive to execute so you can save energy for your upcoming HIIT session. Most of these sleek looks can be achieved by incorporating simple streamlined furniture with chalky hues for upholstery.
Clean modern lines, a pastel palette of colours and simple silhouettes. With the adage ‘Less is more’, allow your furnishings and accessories to come through placing them judiciously, giving your home an effective yet understated appeal that is easy on the eyes. Colours are imperative.
A decluttered coffee table with a statement pot planter can do the trick. Facets that add to the zen features range from contemporary ceramic bowls to a some-free soy wax candle. These contemporary bowls can be procured from Ellementry, a home accessory studio from Jaipur. Nestasia (an online Indian home store) boasts of geometric ceramic pots that are unique and trendy. They are available in chalky hues in harmony with a minimalist’s handbook. For everything else there is Ikea.
Rattan mirrors are topping the charts for sprucing up your blank spaces. Choose from a range of hand made rattan numbers to bevelled circular pieces. One mirror on a single wall should do the trick. A multitude of small rattan mirrors can add that subtle adornment. These handmade rattan numbers could be found at gingercrush.com. You could also explore www.pepperfry.in for some sleek round mirrors by the brand Flairglass.
Tables with sharp lines or curves comply with the minimalist’s montage. Sofas and couches with forms conforming to the Marie Kondo design sensibility.
If you’re looking to fix the mess, commit to tidying up. Investing in simple yet effective pieces with minimum maintenance. Airy spaces with sunlight pouring in are therapeutic. Choose earthy and pastel colours in tandem with the zen philosophy. To destress, declutter.
ICDMA FOUNDER TO INTRODUCE AI PLATFORM FOR IDENTIFYING AND MITIGATING DIGITAL RISKS
ICDMA is a provider of IT services such as Cyber Forensics, IT Audit, IT Risk Evaluation, and Digital Security. In recent years, it has become a tried-and-true standard for businesses looking to defend their brands, enterprises, and reputations from crippling cyber attacks. They develop and deploy information security platforms and services, both standard and personalised, to protect, evaluate, and respond to cyber threats such as security breaches that occur in your systems and networks. The services they provide include Application and Web Development, Graphic Design, Security Audits, Cyber Security Services, Vulnerability Assessments, Fraud Risk Management, and IT Consultancy.
In addition, the firm achieved awards for being the best Cyber Forensics firm preventing businesses from external threats. A cybersecurity analyst is responsible for the security of an organisation, business, or government agency from cyber threats. Their primary role is to analyse any possible threat that might occur through or to your system and come up with plausible and practical solutions to protect you.
Being a cyber security expert and analyst, Dheeraj Kumar has years of experience and stays up-to-date with the current crimes and security trends. He believes that like many other professions, this is a never-ending learning field. They monitor your networks and then analyse them to find common threat patterns or trends. Further, they design software that suits the needs of the problem at hand and ensures that these measures are maintained properly. If, in any case, they encounter a new problem, they utilise their years of experience and knowledge to produce a unique solution.
Witnessing the increased cyber threats, Cybersecurity analyst Dheeraj advises people to use the Internet wisely and productively. Dheeraj is currently working on an Al-driven platform for identifying and mitigating digital risks and counteracting brand impersonation attacks with the company’s patented technologies at its core. Dheeraj’s experience in threat hunting and cyber intelligence has been fused into an ecosystem of highly sophisticated software and hardware solutions designed to monitor, identify, and prevent cyberattacks.
A cybersecurity analyst is responsible for the security of an organisation, business or government agency from cyber threats. Their primary role is to analyse any possible threat that might occur through or to your system and come up with plausible solutions.
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